StagFox AI is an enterprise-grade, cloud-based SaaS solution that helps organizations capture essential data and produce relevant business insights from face-to-face (F2F) interactions, delivering a comprehensive digital picture of business interactions and transactions.
Leverage the scripts that sell! Use AI to help your in-store / in-branch sales team repeat the phrases and behaviours that contribute to sales, increase purchase amounts, and strengthen customer loyalty. StagFox AI is also the perfect tool for rehearsing sales scripts.
Compare revenue generation to customer satisfaction and you will learn a lot about your business, sales team and how both contribute to the success of your business. Satisfaction is a key performance measure for staff, as well as customers!
When a topic is important, people talk about it. StagFox AI monitors key words, ensuring you know what matters to your staff and customers daily. Keep track of trends, challenges, and reactions to topics of interest to you through keyword searches!
Your customers and clients will tell you what they want and like…and what they do not! StagFox AI F2F Analytics help you listen more closely in near real-time, without invading individuals’ privacy. Benefit from the F2F visit to learn more about your customers!
Whether you seek data about your pricing or product offerings, customer service or competitive status, you must listen closely. By analysing F2F interactions and transactions, you will gain greater insights and always stay one step ahead.
Whether in retail, hospitality, healthcare or banking, every customer interaction offers insights for improvement and growth. Until now, you have focused on calls and online exchanges. Now, StagFox AI enables you to really see your customer face-to-face.
Using a robust, yet a simple-to-use solution, organizations, sales reps, agents, and managers can benefit from F2F meetings by obtaining data, transcripts, alerts, and actionable insights that have a significant impact on:
- Revenue Generation
- Customer Experience
- Risk Management
- Diversity & Inclusion
StagFox AI proprietary technology records, analyses and – using sophisticated AI-based algorithms – provides actionable insights from F2F interactions, whether in-person or online. Using captured data sources and sentiment analysis, StagFox AI F2F contributes to greater understanding of the quality of customer interactions, resulting in better business performance and service.
Versatile indoor/outdoor capture capabilities with or without Wi-Fi
Combine location and customer data to deliver a unique reward to each individual customer.
Gather customer feedback and satisfaction surveys in real-time with pinpoint accuracy.
StagFoxAI may be used on smart mobile devices, laptops, desktop computer and IoT devices
Whether regulated or not, most industries crave CX insights from their customers and collect data from calls and clicks via every technological tool possible. Yet there is a universal blind spot in F2F intelligence, which StagFox AI addresses specifically, in addition to its media-capturing capabilities.
Analysts in every company and industry are hungry for customer data…especially when a customer meets the company face-to-face. This is the one place where human interaction is most engaging and potentially most impactful on sales, loyalty, customer satisfaction and the likelihood of recommending the business to a friend. So why haven’t F2F interactions been captured and analysed?
StagFox AI addressed these obstacles and more in its secure, cloud-based SaaS solution. By employing artificial intelligence (AI) and machine learning (ML), StagFox AI has emerged as the first solution to truly address the needs of enterprises, businesses and organizations across the board.
In whichever industry you operate, you can undoubtedly benefit by analysing the Voice of your Customer in-store / in-branch / on-the-go – when you meet face-to-face – by using Reveal F2F.AI.
Regulated industries – particularly those dealing with financial and healthcare-related advisory, products and services – are required to record and store calls and online interactions and transactions. These industries have the added benefit of tracking demographics, customer preferences and trends that can help them make strategic decisions and personalize customer service.
In non-regulated sectors, data is still captured and subject to personal privacy regulations, which are increasing as customer analytics capabilities and services become more common.
It is essential to inform customers that they may be recorded, that their privacy will be respected and that safeguards are in place to protect the data collected. This is the responsibility of the operator gathering data and analysing it.